Level 2 Facilities Services Principles

    1. Your Guide to Written Assignments

    2. Programme Guide

    1. Chapter 1 - Introduction to Facilities Management

    2. An Introduction to Facilities Management (Essential Reading)

    3. Test Your Knowledge - Chapter 1 Introduction to Facilities Management

    4. Assignment 1 - Working in Facilities Services (Learning Outcome 1)

    5. Chapter 2 - Roles and Responsibilities in Facilities Management

    6. Roles and Responsibilities in Facilities Management (Essential Reading)

    7. Test Your Knowledge - Chapter 2 Roles and Responsibilities in Facilities Management

    8. Assignment 1 - Working in Facilities Services (Learning Outcome 2)

    9. Chapter 3 - Facilities Services (What are Hard Facilities Services?)

    10. Test Your Knowledge - Chapter 3 Facilities Services

    11. Chapter 3 - Facilities Services (What are Soft Facilities Services?)

    12. Chapter 3 - Facilities Services (Essential Reading)

    13. Test Your Knowledge - Chapter 3 Facilities Services Part 2

    14. Assignment 1 - Working in Facilities Services (Learning Outcome 3)

    1. Chapter 1 - Health & Safety Responsibilities

    2. Chapter 1 - Health & Safety Legislation

    3. Chapter 1 - Fire Safety & Health Practices

    4. Chapter 1 - Health & Safety Responsibilities (Essential Reading)

    5. Test Your Knowledge - Chapter 1 Health & Safety Responsibilities

    6. Assignment 2 - Health & Safety for Facilities Services (Learning Outcome 1)

    7. Chapter 2 - Health & Safety Processes

    8. Chapter 2 - Health & Safety Processes (Essential Reading)

    9. Test Your Knowledge - Chapter 2 Health & Safety Processes

    10. Assignment 2 - Health & Safety for Facilities Services (Learning Outcome 2)

    11. Assignment 2 - Health & Safety for Facilities Services (Learning Outcome 3)

    12. Assignment 2 - Health & Safety for Facilities Services (Learning Outcome 4)

    1. Chapter 1 - Customer Classification

    2. Chapter 1 - Effective Communication

    3. Chapter 1 - Meeting & Exceeding Customer Expectations

    4. Chapter 1 - Customer Needs in Facilities Services (Essential Reading)

    5. Test Your Knowledge - Chapter 1 Customer Needs in Facilities Services

    6. Assignment 3 - Working with Customers in Facilities Management (Learning Outcome 1 & 2)

    7. Assignment 3 - Working with Customers in Facilities Management (Learning Outcome 1 & 2)

    8. Chapter 2 - Teamwork

    9. Chapter 2 - Teamwork (Essential Reading)

    10. Test Your Knowledge - Chapter 2 Teamwork

    11. Assignment 3 - Working with Customers in Facilities Management (Learning Outcome 3)

    1. Chapter 1 - What is Sustainability

    2. Chapter 1 - The Four Pillars of Sustainability

    3. Chapter 1 - CSR

    4. Chapter 1 - Understanding Sustainability (Essential Reading)

    5. Test Your Knowledge - Chapter 1 Understanding Sustainability

    6. Assignment 4 - Sustainability and Environmental Issues in FM (Learning Outcome 1)

    7. Chapter 2 - Legislation

    8. Chapter 2 - Environmental Protection (Essential Reading)

    9. Test Your Knowledge - Chapter 2 Environmental Protection

    10. Assignment 4 - Sustainability and Environmental Issues in FM (Learning Outcome 2)

    11. Chapter 3 - Resource Utilisation

    12. Chapter 3 - Resource Management

    13. Chapter 3 - Waste Management

    14. Chapter 3 - Resource & Waste Management (Essential Reading)

    15. Test Your Knowledge - Chapter 3 Resource & Waste Management

    16. Assignment 4 - Sustainability and Environmental Issues in FM (Learning Outcome 3)

    17. Assignment 4 - Sustainability and Environmental Issues in FM (Learning Outcome 4)

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